1(858)790-7529 Tech Support/Billing Is A JOKE!!~

Just spent over an hour on the phone with the "Billing Department" because they double billed my account..

The customer service is an outright joke to say the least. Specifically ~~~> David(Employee # 10800) If you are trying to solve a problem and get this guy on the phone just hang up and try again. **I'm telling you this to save you precious time~

If you call to deal with a problem he gets highly offended and takes the matter as a personal attack. My bill this month was $29.90!(Obvious double-charge, I have 2 mules)We go back on the bill 14 months of consistent charges, with respected add-ons, security token, etc. He could not tell me why I was double-billed this past month. Tried to keep talking in circles. Every months been paid for 14 months straight. Now all of a sudden its a late charge.. BUT FOR WHEN?? WHAT MONTH?? He had no answer.. I asked to talk to his supervisor. He says his supervisor cant handle this situation and I can fax over my billing statements for a "possible" credit to my account. I'm like WTF are you kidding me?!? SE CUSTOMER SERVICE AT ITS FINEST! This birds for you SE~ this birds for you!

*You've been warned~!!

Yeah, I just had a horrible time with SE customer support, too. They're a laughing stock.

It's not just SE, I'm yet to really find any place that has good customer service..

And I understand that customer service sucks, I used to have a friend who worked in it, and I've heard countless calls on the net showing just how dickheaded some people can be to the customer service reps, but if I'M, ME, being nice and polite, don't get a *** attitude with me just because the last person you talked to had one.

Also, if you don't know how to solve a problem, *** say so.. I'd be a lot more understanding if you just simply said 'I'm not sure how to correct this, let me talk to a supervisor/someone who knows real quick' rather then *** me around on the phone for half an hour trying to look through your little binder/searching the help software on your computer for an answer. 9 times out of 10, it would take all of 30 seconds to get an answer, but they're so afraid to ask for help, I end up having to spend half an hour on the phone with them.

Maybe it's because I'm just inherently polite and they want to keep me on the phone forever so they don't have to move onto the next asshat, but I have my limits, and I'm quickly getting to the point to where I'm going to snap at the next one.

Yeah i feel you're pain there, I was once double charged and led to the same conversation, i just said screw it for that time. It hasn't happened again YET.

Isn't worth my 13$ to argue and be on hold for hours.

:\

glad XIV dropped playonline at least.

This is how SE deals with each call they get..

Question: were you late on a payment for this month? like no money in the acct for it to clear on time or anything?
cause if so thats what happened- they bill u for 2 months.
happened to me before.

Yeah I'm glad too, POL sucks..

I never dip below a minimum balance on this card. I know thats not the case. The horrible CS rep went over the bill for 14 months straight before he noticed that wasnt the issue.. I was put on hold several times while he was trying to figure it out as well. Asked to speak with his boss several times with no luck.

Just tried to call back to talk to a manager... SAME GUY ANSWERED... =/ Told him I didnt appreciate how unhelpful he was and I needed to talk with his boss.. He says they are unavailable and hes sorry I feel this way.. GRRRRR!!

Lol keep calling back over and over, if he's full of ***and they are available, he'll eventually get tired of it and decide being reported (he's probably assuming that's what you're going to do) is better then having to keep answering.

This used to happen to me frequently. Here's how I fixed it.

Opened a debit card for ffxi onry.
Kept UNDER 20 bucks on it.
POL tries to double-charge me and it declines
I then go into POL and sign back up paying ONLY 14.95
bam im in business

No POL support needed, granted I still go thru this almost every *** month. But if ten more minutes a month savees me 15 bucks... I'm cool with that.

Maybe instead of an insurance building in Austin, the next person will fly a plane into POL's offices <_<

This happened to me before too, I got charged $38 one month and was like 'OMG WTF!?'. I didn't even waste my time calling, I looked over the billing on POL and noticed they somehow missed billing me for the past 3 months and were now cashing in on what I owed. Somehow buying an expansion reset the whole billing cycle.


SE/POL has _THE_ weirdest billing system. Anyone notice that you can cancel your content ID before the billing period, then reactivate it after it's over and SE only charges you $1.

I can relate. This evening I tried to get support via chat. I filled out the form and waited for like ten minutes until I was assisted by a support Agent. After reading my form and the support question he deemed that I had no issues or needed support for anything and promptly hung up.

Im just gonna go get a prepaid card for this so the same BS wont happen again in the future.. Thanks for the support ^^

Just be sure that the prepaid card you purchase will work with the verified by visa/mastercard thing SE now wants you to do, else the card won't work with their card processor. Not all prepaids support that yet.

David... thorne??????

SE only does actual billing once a month. That $1 charge is actually just to detect that the card is real, and has a balance greater than their authorization amount in it. That 1$ will even be credited back to you. What will happen, though, is you will be billed for 2 months on the next billing cycle.

The reason for this is because you pay not for the month previous, but the month ahead. So, if you cancel it before the first of the month, they won't bill you for the next month. Then, you reactivate, they do their authorization, and then just tack on that month to the pre-pay for the next month.

Funny enough, this just happened to me this month. Something about buying an expansion then canceling then reactivating so I didnt pay for December or January and now in April they decide to bill me. Uh, why didn't you do this crap in.. I dunno.. February? Thanks SE.

Seriously? What was the issue?

I was having some issues with my Square Enix Account.

To the OP,

Just wanted to say I had to same thing happen to me, I got billed for around $28 one month (only have 1 main and 1 mule). I called billing tech support and talked to some douche up there, he was like "Well, it doesn't look like you got billed twice last month, I don't see anything wrong from my end." I tried to explain to him that I didn't get billed twice, I just got billed for double the normal amount (exactly). Then of course he went on a long drawn out deal asking me to check how many content ID's, if I have purchased any addons recently, blah blah blah. After that 20 minute ordeal, he came up with the conclusion that there must have been an issue with the prior month, and that I must not have gotten billed for that month, which would have caused me to have been billed for twice the normal amount the next month. I immediately checked the payment history and told him that was not the case, I had been billed for the prior month. Then he started rattling off irrelevant nonsense, as I then preceded to hang up.

Point of the story: SE/POL Billing tech support BLOWS