System32 D3D8.dll Not Needed? (POL Crashes)

言語: JP EN DE FR
2010-06-21
New Items
329 users online
フォーラム » Everything Else » Tech Support » System32 D3D8.dll not needed? (POL Crashes)
System32 D3D8.dll not needed? (POL Crashes)
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-09-28 12:01:56  
So for the last 3 nights, POL has been crashing at the exact same time every night at 10:42pm. (Via Windows Event Viewer). The error I get is below:
Code
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: d3d8.dll, version: 10.0.19041.1, time stamp: 0x3346b54f
Exception code: 0xc0000005
Fault offset: 0x00052fb2
Faulting process id: 0xcb4
Faulting application start time: 0x01d8d264e454f304
Faulting application path: E:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d8.dll
Report Id: 0a56df6f-68b5-4a7f-8bfc-4ea0eebc49bf
Faulting package full name: 
Faulting package-relative application ID: 


It says faulting module on my C drive for d3d8.dll. There isn't a file there. When I try to run microsoft's latest DX installer it says my computer already has a more upgraded version.

I do not use DGVoodoo, I also just uninstalled Reshade, but still have the proxy D3D8.dll in my e: drive, the POLviewer directory. Just nothing in the C: drives system32 directory.

Should I put one of the proxy D3D8.dlls in the system32 directory? It seems weird because this just started happening (I didn't change anything beforehand).

Edit: This has been happening (not at the same time) since 9-23-2022, so for 5 days. The other 2-3 times on the 23rd, 24th, and 25th (twice), it's been random times, so I'm not sure if the time for the last 3 days is just a coincidence (pretty amazing coincidence if it is).

Even on 9-23, the first crash, it was the same thing:
Code
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: d3d8.dll, version: 10.0.19041.1, time stamp: 0x3346b54f
Exception code: 0xc0000005
Fault offset: 0x00052fb2
Faulting process id: 0x1408
Faulting application start time: 0x01d8cea4a1474ae8
Faulting application path: E:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d8.dll
Report Id: 7e91336d-3b3f-4999-8b5f-9226bcf1ad77
Faulting package full name: 
Faulting package-relative application ID: 


This issue just started on 9-23-2022, and that was well before I installed reshade.
Offline
By RadialArcana 2022-09-28 16:09:01  
So this only started happening after you installed reshade?
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-09-28 17:48:48  
No.

At first the error was d3d8.dll in my playonlineviewer folder for the beginning crashes (crashes have been happening a few days now). I started researching it a little bit, and found out about the proxy. I then did the basic proxy (this was 2 days ago) where you just put the d3d8.dll in your playonlineviewer folder, and the error switched to this. I figured maybe I can do reshade because it appears to be a more up to date thing, but it didn't help (last night), and since I was only using it for the proxy, I uninstalled.

I haven't checked tonight if it will crash, it's been working perfectly all day so far.

I'm going to update my first post with correct up to date info.

I guess my main question is, why does it say there is a fault in a module that doesn't exist, but I haven't had it apparently for quite a while. Why is it just starting to say that now?

Of course I do help with anything to get this fixed, but it's just weird.
Offline
Posts: 42442
By Jetackuu 2022-09-28 18:45:12  
you definitely need the file, it crashing could be your gpu driver crashing, it could be a multitude of other things, especially if you AREN'T using a proxy of somesort.


As for it listing system32: well that is the windows folder, my guy.
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-09-29 02:43:24  
It didn't crash tonight.

Should I put the d3d8.dll proxy there, or a regular directx8.dll in the system 32 folder? I'm using 64bit windows 10.
Offline
By RadialArcana 2022-09-29 03:07:49  
Did you have dgvoodoo installed at some point and not properly uninstall it?

D3D8.dll is mentioned in these threads too

https://www.ffxiah.com/forum/topic/55862/pol-crashing-at-start-up/#3573063

https://www.ffxiah.com/forum/topic/56952/ffxi-crashing-to-desktop-with-no-error-message/#3641231
Offline
Posts: 42442
By Jetackuu 2022-09-29 06:23:35  
Phoenix.Evolved said: »
It didn't crash tonight.

Should I put the d3d8.dll proxy there, or a regular directx8.dll in the system 32 folder? I'm using 64bit windows 10.

Personally I wouldn't mess with it.

If you keep experiencing crashing the fellas over on the windower discord know their stuff, I'd say under #ffxi-support would be the right place to ask if it continues.
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-09-29 08:09:22  
RadialArcana said: »
Did you have dgvoodoo installed at some point and not properly uninstall it?

D3D8.dll is mentioned in these threads too

https://www.ffxiah.com/forum/topic/55862/pol-crashing-at-start-up/#3573063

https://www.ffxiah.com/forum/topic/56952/ffxi-crashing-to-desktop-with-no-error-message/#3641231

No, I have never used DGVoodoo.

Jetackuu said: »
Phoenix.Evolved said: »
It didn't crash tonight.

Should I put the d3d8.dll proxy there, or a regular directx8.dll in the system 32 folder? I'm using 64bit windows 10.

Personally I wouldn't mess with it.

If you keep experiencing crashing the fellas over on the windower discord know their stuff, I'd say under #ffxi-support would be the right place to ask if it continues.

Thanks guys, that's what I was thinking. It seems like such a weird problem.
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-10-01 08:17:12  
Okay, so this is interesting. I was playing last night finishing up Adoulin Survival Skills, and got to Kamihr drifts where you need to load in Vanilla FFXI to get past the cutscene.
Well, I did that, and finished up my survival skills, then just went back to Bastok Markets exit and left my character there (I never reloaded the game with windower so was still in Vanilla FFXI), and then it crashed again (but a different time of night, so time has nothing to do with it I guess) but it caused an interesting fault:
Code
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: FFXiMain.dll, version: 3.0.0.0, time stamp: 0x6315ce74
Exception code: 0xc0000005
Fault offset: 0x0000959f
Faulting process id: 0x3d60
Faulting application start time: 0x01d8d526c27e0b04
Faulting application path: E:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: E:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll
Report Id: 3a25a855-a099-47e8-82c0-e7d0f28baf05
Faulting package full name: 
Faulting package-relative application ID: 


Does the above mean, the offending file is the pol.exe in the playonline viewer folder (which I thought was windower) but it caused the "Vanilla" ffximain.dll to crash?

Is there something wrong with my pol.exe in the playonline viewer folder, and if there is, how do I fix it? (check files has already been done and found no faults)
 Bismarck.Yvan
Offline
サーバ: Bismarck
Game: FFXI
user: yvan
Posts: 33
By Bismarck.Yvan 2022-10-01 17:25:12  
Code
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: d3d8.dll, version: 10.0.22000.1, time stamp: 0xad048912
Exception code: 0xc0000005
Fault offset: 0x00053d0e
Faulting process id: 0x66d4
Faulting application start time: 0x01d8d51fcd7a8917
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\Windows\SYSTEM32\d3d8.dll
Report Id: ceefa941-a29a-4ca4-9875-88967d2476c6
Faulting package full name: 
Faulting package-relative application ID: 


For what it's worth I also get these every few days at least and have been for quite some time (2+ years). Doesn't seem to matter what I've been running but the error is almost always the one above.

I don't think this has ever happened while I've been actively playing, seems to happen only when I'm afk and sitting in jueno or mog house overnight.
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-10-01 17:35:36  
Yes. How interesting. This just started for me earlier this week. I was thinking also researching a bit more about reshade. I seem to remember trying something that was going to alter my pol.exe at some point.

So Yvan, you actually do have a d3d8.dll in your regular old windows/system32 folder, and you're still getting the crash. So that kind of answers my first question of do I need the file there. Is that your "original" install location? Have you ever had corrupted files in that location, re-imaged it, or anything?

The only other thing I can think of is I re-imaged my hard drive (I've done this multiple times in the past and it's always worked perfect), to an SSD of the same size, but that's where my ffxi install was. The game has worked perfectly fine up until earlier this week, once again, so I wasn't thinking it was the image that may have corrupted something, or a registry, or something like that.

I'm REALLY TRYING HARD to not have to reinstall. And just fix this issue.
 Bismarck.Yvan
Offline
サーバ: Bismarck
Game: FFXI
user: yvan
Posts: 33
By Bismarck.Yvan 2022-10-01 19:26:48  
I don't have d3d8.dll in windows/system32.

I reinstalled a maybe a year ago and upgraded to windows 11, but was still getting these errors before then. No idea if the file was present in system32 at that time.
 Phoenix.Evolved
Offline
サーバ: Phoenix
Game: FFXI
user: Special1
Posts: 32
By Phoenix.Evolved 2022-10-06 23:02:32  
Got it fixed I think. At least it hasn't happened for the last 4 nights or so.

The problem was a reshade installation, and an atomos installation of the d3d8.dll. On the windower discord, they have a dgvoodoo installation that provides very nice instructions, and fixed all my issues.
[+]
Log in to post.