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Waffle House makes waitress return $1,000 tip
サーバ: Lakshmi
Game: FFXI
Posts: 10394
By Lakshmi.Sparthosx 2014-06-10 17:03:41
Shut your mouth and keep subsidizing these businesses with 'gratuity' which translates in 90% of restaurant visits as paying for the bare minimum. I can count on my fingers the number of times I've been a place serving food and said to myself "holy ***, this waiter/waitress is amazing." and when it happens, it's noteworthy.
I feel for wait staff but essentially gratuity/tip is just codespeak for a tax on the meal because the aforementioned shithole can't pay staff proper compensation.
サーバ: Valefor
Game: FFXI
Posts: 19647
By Valefor.Prothescar 2014-06-10 17:07:17
I'd tip you hefty proth, no homo.
yea bb the sentiment is mutual, moderate amounts of explorative homo
Leviathan.Chaosx
サーバ: Leviathan
Game: FFXI
Posts: 20284
By Leviathan.Chaosx 2014-06-10 17:17:29
Lakshmi.Sparthosx said: »Shut your mouth and keep subsidizing these businesses with 'gratuity' which translates in 90% of restaurant visits as paying for the bare minimum. I can count on my fingers the number of times I've been a place serving food and said to myself "holy ***, this waiter/waitress is amazing." and when it happens, it's noteworthy.
I feel for wait staff but essentially gratuity/tip is just codespeak for a tax on the meal because the aforementioned shithole can't pay staff proper compensation. Not tipping them really doesn't help their situation though.
サーバ: Fenrir
Game: FFXI
Posts: 3344
By Fenrir.Weakness 2014-06-10 17:18:04
Valefor.Prothescar said: »I hate the whole "tip based on cost of the meal" thing. Why should I tip more just 'cause the meal was more expensive? I tip based on how much the waiter/waitress had to do to deliver the food/drinks/etc. and how good they were at performing their job and improving the atmosphere, not how much I paid for my steak.
From my experience the more you pay for a meal, the better the service.
I go to Chili's with the wife and spend like $30 bucks, then I'm not expecting anything beyond hot food and (hopefully) a refill shortly after my drink is empty. If I have to flag a waiter/tress down, then yeah... don't expect anything more than like $5.
I go to Ruth's Chris with the wife and drop $250, and they seem to coordinate drinks, alcohol, appetizers, and food to a greater extent. When you're sliding my steak under me as soon as the appetizer is done, I never have an empty cup, and you ask if I want another scotch the moment I'm thinking I want another glass... then yeah, I got no beef giving you a $50+ tip.
Where this rule gets bent is with large groups where you're picking up the tab. But yeah, *** that noise everyone should be prepared to pay for themselves in that scenario.
サーバ: Valefor
Game: FFXI
Posts: 19647
By Valefor.Prothescar 2014-06-10 17:23:38
If I'm alone or with one other person:
a ***waiter/waitress who obviously doesn't even care at all about making the experience moderately enjoyable and who almost drops the food or something gets a $2 tip at most.
one who actually gives half a *** and delivers everything with moderate grace gets a $5-$7 tip.
one who makes my experience truly enjoyable and doesn't miss a single beat gets up to a $20 tip.
If it's a ritzy place with expensive *** food I may add more depending on the quality of the service, but I'm not willing to reward mediocrity, incompetency, etc.; I don't care how shitty the job is, perform it properly or I'm not rewarding you for ***.
The third type is extremely rare.
There was this one guy at a small local restaurant that matched the criteria, always checking to see if things were going alright and if we needed refills or something, got everything out to us without incident despite the order being for 8 people, and was overall a great guy that honestly improved the atmosphere of the entire restaurant for us. He ended up getting a $250 tip since he was so good to us. Next time we went we got some chick who obviously gave no ***, nearly fumbled some drinks and a plate of food, and was pretty rude and overall made the experience much worse; we had a lot less fun that time than previously. She got $20 just because there were 8 of us there. Perform better, get a better reward.
サーバ: Fenrir
Game: FFXI
Posts: 3344
By Fenrir.Weakness 2014-06-10 17:37:47
Valefor.Prothescar said: »There was this one guy at a small local restaurant that matched the criteria, always checking to see if things were going alright and if we needed refills or something, got everything out to us without incident despite the order being for 8 people, and was overall a great guy that honestly improved the atmosphere of the entire restaurant for us. He ended up getting a $250 tip since he was so good to us. Next time we went we got some chick who obviously gave no ***, nearly fumbled some drinks and a plate of food, and was pretty rude and overall made the experience much worse; we had a lot less fun that time than previously. She got $20 just because there were 8 of us there. Perform better, get a better reward.
I go with the 110% rule on people who just make my day.
Last Black Friday I swung by IHOP on my way home from work (was working nights, so was like 8 AM), and it was crowded as *** for some reason. Was just me, not even in my work shirt, which usually spells out getting treated like ***by waiters.
But this chick rocked it, even though she was obviously having a bad day. She was spread very thin across her tables, the table behind me I just wanted to smack a ***, but the waitress always had a smile. Was only like a $20 total, so I left her $22 in cash for the tip on the table. Left a note that said "You get 110% when you give 110%" just to be quirky. She chased me down and gave me a hug. I thought it was awkward, but apparently I made her day as well.
Bismarck.Bloodrose
サーバ: Bismarck
Game: FFXI
Posts: 4322
By Bismarck.Bloodrose 2014-06-10 17:40:18
Valefor.Prothescar said: »If I'm alone or with one other person:
a ***waiter/waitress who obviously doesn't even care at all about making the experience moderately enjoyable and who almost drops the food or something gets a $2 tip at most.
one who actually gives half a *** and delivers everything with moderate grace gets a $5-$7 tip.
one who makes my experience truly enjoyable and doesn't miss a single beat gets up to a $20 tip.
If it's a ritzy place with expensive *** food I may add more depending on the quality of the service, but I'm not willing to reward mediocrity, incompetency, etc.; I don't care how shitty the job is, perform it properly or I'm not rewarding you for ***.
The third type is extremely rare.
There was this one guy at a small local restaurant that matched the criteria, always checking to see if things were going alright and if we needed refills or something, got everything out to us without incident despite the order being for 8 people, and was overall a great guy that honestly improved the atmosphere of the entire restaurant for us. He ended up getting a $250 tip since he was so good to us. Next time we went we got some chick who obviously gave no ***, nearly fumbled some drinks and a plate of food, and was pretty rude and overall made the experience much worse; we had a lot less fun that time than previously. She got $20 just because there were 8 of us there. Perform better, get a better reward. I used to work in the back house of a kitchen in the airport. So, as you can imagine, 50% of a waiter/waitress's service depends heavily on how well a meal is prepared, cooked, and presented. The other 50% is how the server presents themselves, and represents the restaurant.
That said, I've had customers write little notes after their meal, expressing their wish to send the tip added to the check, go directly to the back of house staff instead of the waitress. (A lot of the waitresses I've seen couldn't give a ***, even if they were paid additional money on top of their minimum wage paycheck, which was 8.90/hour at the time)
Granted, I've also teamed up with some of the more dynamic servers, like the one you mentioned as the latter in your experience, and have seen on guy consistently pull anywhere from an additional 150-250 dollars every day (including dead days) regardless of the size of the meal ordered, and after paying out 30% of totaled tips to the kitchen.
サーバ: Sylph
Game: FFXI
Posts: 15066
By Sylph.Tigerwoods 2014-06-10 17:47:17
From my experience the more you pay for a meal, the better the service. You're comparing 2 restaurants though.
If you go to one restaurant and get the $15 entree vs the $22 entree, there really is no logical reason why you should be tipping based on the price of the meal
Bismarck.Bloodrose
サーバ: Bismarck
Game: FFXI
Posts: 4322
By Bismarck.Bloodrose 2014-06-10 17:48:06
Valefor.Prothescar said: »There was this one guy at a small local restaurant that matched the criteria, always checking to see if things were going alright and if we needed refills or something, got everything out to us without incident despite the order being for 8 people, and was overall a great guy that honestly improved the atmosphere of the entire restaurant for us. He ended up getting a $250 tip since he was so good to us. Next time we went we got some chick who obviously gave no ***, nearly fumbled some drinks and a plate of food, and was pretty rude and overall made the experience much worse; we had a lot less fun that time than previously. She got $20 just because there were 8 of us there. Perform better, get a better reward.
I go with the 110% rule on people who just make my day.
Last Black Friday I swung by IHOP on my way home from work (was working nights, so was like 8 AM), and it was crowded as *** for some reason. Was just me, not even in my work shirt, which usually spells out getting treated like ***by waiters.
But this chick rocked it, even though she was obviously having a bad day. She was spread very thin across her tables, the table behind me I just wanted to smack a ***, but the waitress always had a smile. Was only like a $20 total, so I left her $22 in cash for the tip on the table. Left a note that said "You get 110% when you give 110%" just to be quirky. She chased me down and gave me a hug. I thought it was awkward, but apparently I made her day as well. A lot of people just don't realize how hard a good server works, or the type and amount of *** they have to put up with on a day to day basis.
inb4 get a better job
A lot of servers work these jobs because it's one of the few mass industry standard jobs where the market can meet the demand of employment, and money can be lucrative from tips, or minimum wage if tips fail to cover the necessary amount. Going to school costs more money than they can afford, and those that can afford it, find the market for their career education, folding by the day, due to an influx of other applicants flooding the market for limited positions. So they do something else in the mean time.
Whiney babies, sexual harassment from customers, drunken patrons, over-worked, understaffed, screwed by management, etc.
There are places that make it mandatory to tip, then add on additional gratuities. Which is wrong, since those business owners screw their employees every which way twice.
Good service deserves to be rewarded. I've met shitty servers who expect the same kind of tips their exceptionally better colleagues get, simply because they work in the same place.
I leave them the paper from fortune cookies.
サーバ: Asura
Game: FFXI
Posts: 188
By Asura.Melbufrauma 2014-06-10 18:30:17
Here in TX they recently made it to where you cannot forcibly charge gratuity, which I for one think is a very good thing. When I went on vacation to Florida (Orlando/Miami) everywhere there the tip is already included, and it showed. The waiters/waitresses there didn't give two shits about you or your meal since they were getting a tip no matter what, I had never seen such horrid service. Hell at one restaurant we didn't even get our drinks until our meal had arrived. Needless to say I crossed out the tip they tried to charged us and wrote 0.00$, they never tried to charge it surprisingly.
Leviathan.Chaosx
サーバ: Leviathan
Game: FFXI
Posts: 20284
By Leviathan.Chaosx 2014-06-10 18:42:56
Asura.Melbufrauma said: »Here in TX they recently made it to where you cannot forcibly charge gratuity, which I for one think is a very good thing. When I went on vacation to Florida (Orlando/Miami) everywhere there the tip is already included, and it showed. The waiters/waitresses there didn't give two shits about you or your meal since they were getting a tip no matter what, I had never seen such horrid service. Hell at one restaurant we didn't even get our drinks until our meal had arrived. Needless to say I crossed out the tip they tried to charged us and wrote 0.00$, they never tried to charge it surprisingly. Definitely not a fan of forced tipping for the reason you described. They get it regardless of how they perform so why bother.
Quote: Waffle House makes waitress return $1,000 tip
The company doesn't allow large gratuities by credit card, in case the tipper wants a refund later. The policy is drawing criticism.
A Waffle House waitress who received a $1,000 tip says she was forced to give the money back to her customer.
Shaina Brown has worked the late shift at a Waffle House in Raleigh, N.C., for seven years.
She told Josh Shaffer at The Raleigh News-Observer that she was working at 3 a.m. on Mother's Day when a customer said, "I'm going to bless you tonight."
The customer added a $1,500 tip to the credit card receipt, instructing Brown to take $1,000 and give $500 to a woman at a nearby table.
Shaffer confirmed the tip with the customer, a local businessman.
But Brown, a mother of two, didn't get to keep the tip.
A Waffle House spokeswoman told the newspaper that it's procedure to refund large tips to customers.
"Generous tippers are asked to tip again by cash or check," Shaffer writes. "The restaurant handles it that way, she explained, in case the customer decides to dispute the tip later or ask for a refund."
The businessman said he plans to send Brown a check.
But Shaffer writes that he disagrees with Waffle House's policy.
"You don’t put up roadblocks to charity. You don’t make it hard for people to be nice, or they’ll give up trying," he writes. "And more than anything, you don’t dump on your own people as a matter of policy."
Since Shaffer reported on the incident, many customers have taken to Waffle House's Facebook page to express their opinions.
While most customers side with the server, others see the logic behind Waffle House's policy.
"People who leave thousand dollar tips or otherwise give large amounts of money to strangers are often suffering from a neuropsychiatric condition (manic episode, major depression, dementia) or under the influence of alcohol or other drugs," one customer writes. "Waffle House's policy is very responsible and avoids potential lawsuits from the gift-givers or their families."
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