Mid-month Billing?
言語: JP EN DE FR
2010-06-21
New Items
users online
フォーラム » FFXI » General » Mid-month billing?
Mid-month billing?
First Page 2 3
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 16:42:29
Link | 引用 | 返事
  
I was kicked at about 2am pst from the game this morning. Tried to log back in and was informed that I was cancelled due to unpaid fees, etc., etc. I've played years and have never ever seen this ***before. My fees have all been payed and am current. What gives?
 Fenrir.Vazerus
Offline
サーバ: Fenrir
Game: FFXI
user: Vazerus
Posts: 263
By Fenrir.Vazerus 2011-04-18 16:45:29
Link | 引用 | 返事
  
Contact support? lol
 Gilgamesh.Astrida
Offline
サーバ: Gilgamesh
Game: FFXI
user: Astrida
Posts: 1354
By Gilgamesh.Astrida 2011-04-18 16:50:56
Link | 引用 | 返事
  
Happened to a friend of mine as well, he didnt find out what happened tho ><
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 16:54:23
Link | 引用 | 返事
  
I think SE's billing everyone. I just found out a couple more of my friends have been billed as well.
 Bismarck.Bloodbathboy
Offline
サーバ: Bismarck
Game: FFXI
Posts: 2854
By Bismarck.Bloodbathboy 2011-04-18 16:55:53
Link | 引用 | 返事
  
Its happened to me to. Just was like why you taking it out mid month instead of end.
 Ifrit.Genzousou
Offline
サーバ: Ifrit
Game: FFXI
Posts: 41
By Ifrit.Genzousou 2011-04-18 16:58:19
Link | 引用 | 返事
  
Yah, I made a post about it this morning under another thread. Called customer support and got d*cked around as usual. Got the "I don't know what you are talking about. It must be your bank" BS.... I left a note on the SE forums. Hopefully they respond.
 Phoenix.Ingraham
Offline
サーバ: Phoenix
Game: FFXI
Posts: 963
By Phoenix.Ingraham 2011-04-18 17:00:27
Link | 引用 | 返事
  
I still can't log onto FFXI. I got in once but it booted me the next day.
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 17:00:46
Link | 引用 | 返事
  
Ifrit.Genzousou said:
Yah, I made a post about it this morning under another thread. Called customer support and got d*cked around as usual. Got the "I don't know what you are talking about. It must be your bank" BS.... I left a note on the SE forums. Hopefully they respond.
SE has the absolute worse customer service I have ever had the misfortune to experience. This is taking "whacked" to the next level.
[+]
 Ifrit.Genzousou
Offline
サーバ: Ifrit
Game: FFXI
Posts: 41
By Ifrit.Genzousou 2011-04-18 17:05:07
Link | 引用 | 返事
  
I dunno why, but for some reason this reminds me of the movie "Better off Dead" with that newspaper boy riding his bike, stalking the main character, chanting throughout the movie... "4 weeks.... 20 papers... plus tip..... 2 dollars! I want my 2 dollars!...."

*Imagines SE as the little boy on the bike*

[+]
 Asura.Wilsor
Offline
サーバ: Asura
Game: FFXI
user: Wilsor
Posts: 34
By Asura.Wilsor 2011-04-18 17:06:56
Link | 引用 | 返事
  
Didn't they waive the fees for April? Maybe it's messing them up. *shrugs*
[+]
 Valefor.Cylla
Offline
サーバ: Valefor
Game: FFXI
user: Cylla
Posts: 34
By Valefor.Cylla 2011-04-18 17:09:01
Link | 引用 | 返事
  
This happened to my husband account. He tried to log in around 4pm est and his account had got the whole stupid error that he had unpaid fees. Looked up what the unpaid fee was and it came up as March's billing fees :/
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 17:10:13
Link | 引用 | 返事
  
Asura.Wilsor said:
Didn't they waive the fees for April? Maybe it's messing them up. *shrugs*
Appearantly, they're not only NOT waiving april's fees, but are also double billing
[+]
 Bismarck.Themuffingirl
Offline
サーバ: Bismarck
Game: FFXI
Posts: 235
By Bismarck.Themuffingirl 2011-04-18 17:27:00
Link | 引用 | 返事
  
I haven't been billed for this month on either of my accounts aside from the Abyssea expansions I bought for my mule.
 Bismarck.Faelar
Offline
サーバ: Bismarck
Game: FFXI
user: Faelar
Posts: 4108
By Bismarck.Faelar 2011-04-18 17:31:26
Link | 引用 | 返事
  
Step 1: Call SE support.
Step 2: Threaten to go to WoW or Rift if the issue isnt fixed.
Step 3: ???
Step 4: Profit
[+]
 Bismarck.Cerelyn
Offline
サーバ: Bismarck
Game: FFXI
Posts: 365
By Bismarck.Cerelyn 2011-04-18 17:38:50
Link | 引用 | 返事
  
None of my 3 accounts got billed but seems like alot of people are getting. Alot of reports now it looks like.

All I read and heard from SE side is its automatic in the POL system but yet they gotta be able to work around that if its a glitch.
 Bismarck.Bloodbathboy
Offline
サーバ: Bismarck
Game: FFXI
Posts: 2854
By Bismarck.Bloodbathboy 2011-04-18 17:47:28
Link | 引用 | 返事
  
Money is not the issue for me. Just was surprised to see it is all.
 Gilgamesh.Ianpyst
Offline
サーバ: Gilgamesh
Game: FFXI
user: ianpyst
Posts: 87
By Gilgamesh.Ianpyst 2011-04-18 17:48:27
Link | 引用 | 返事
  
I got triple billed for April. >.<
 Bismarck.Cerelyn
Offline
サーバ: Bismarck
Game: FFXI
Posts: 365
By Bismarck.Cerelyn 2011-04-18 17:49:09
Link | 引用 | 返事
  
Gilgamesh.Ianpyst said:
I got triple billed for April. >.<
o.o
 Bismarck.Bloodbathboy
Offline
サーバ: Bismarck
Game: FFXI
Posts: 2854
By Bismarck.Bloodbathboy 2011-04-18 17:50:08
Link | 引用 | 返事
  
Gilgamesh.Ianpyst said:
I got triple billed for April. >.<
I would so chew some SE *** for that.
 Bahamut.Obsoleet
Offline
サーバ: Bahamut
Game: FFXI
user: Loltron
Posts: 84
By Bahamut.Obsoleet 2011-04-18 17:51:06
Link | 引用 | 返事
  
I dont even look at my card statement to see if I'm getting ***. Ignorance is bliss right?
[+]
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 17:52:02
Link | 引用 | 返事
  
Bahamut.Obsoleet said:
I dont even look at my card statement to see if I'm getting ***. Ignorance is bliss right?
No, it's a sin.
[+]
 Bahamut.Obsoleet
Offline
サーバ: Bahamut
Game: FFXI
user: Loltron
Posts: 84
By Bahamut.Obsoleet 2011-04-18 17:58:27
Link | 引用 | 返事
  
Sylph.Liltrouble said:
Bahamut.Obsoleet said:
I dont even look at my card statement to see if I'm getting ***. Ignorance is bliss right?
No, it's a sin.
Don't ruin my fantasy!
 Bismarck.Misao
Offline
サーバ: Bismarck
Game: FFXI
user: misacat
Posts: 22620
By Bismarck.Misao 2011-04-18 18:02:26
Link | 引用 | 返事
  
Bismarck.Cerelyn said:
Gilgamesh.Ianpyst said:
I got triple billed for April. >.<
o.o

at 1st I was like O_O when did i post that?
then I was like WAIT A MINUTE!

d(^o^)b nya nya nya
 Bismarck.Bloodbathboy
Offline
サーバ: Bismarck
Game: FFXI
Posts: 2854
By Bismarck.Bloodbathboy 2011-04-18 18:52:42
Link | 引用 | 返事
  
Well looks like someone gets a a few free months then.
 Phoenix.Degs
Offline
サーバ: Phoenix
Game: FFXI
user: Degs
Posts: 2448
By Phoenix.Degs 2011-04-18 18:55:35
Link | 引用 | 返事
  
This whole month is supposed to be free... and its on the record, so if they billed you, they owe you that money back.. and if it bounced stuff within your checking account.. then they owe you for the fees there aswell... theres no way around it, if they dont acknowledge that fact... then you can sue them.

good luck .. i didnt get billed but id be calling SE support if it happened to me. and raising hell for that matter
 Phoenix.Degs
Offline
サーバ: Phoenix
Game: FFXI
user: Degs
Posts: 2448
By Phoenix.Degs 2011-04-18 18:58:32
Link | 引用 | 返事
  
Bismarck.Faelar said:
Step 1: Call SE support.
Step 2: Threaten to go to WoW or Rift if the issue isnt fixed.
Step 3: ???
Step 4: Profit
Threats dont work with companies like that, especially saying you will go to another game... however if you do say that you will contact the BBB and your attorney gen. then that might get you a fix
 Sylph.Liltrouble
Offline
サーバ: Sylph
Game: FFXI
Posts: 1549
By Sylph.Liltrouble 2011-04-18 18:58:45
Link | 引用 | 返事
  
Phoenix.Degs said:
This whole month is supposed to be free... and its on the record, so if they billed you, they owe you that money back.. and if it bounced stuff within your checking account.. then they owe you for the fees there aswell... theres no way around it, if they dont acknowledge that fact... then you can sue them.

good luck .. i didnt get billed but id be calling SE support if it happened to me. and raising hell for that matter
Was on the phone with SE not once, but twice. Both times I was put on hold and promptly disconnected a few minutes later.
 Odin.Sheelay
Offline
サーバ: Odin
Game: FFXI
user: Sheelay
Posts: 2821
By Odin.Sheelay 2011-04-18 19:01:11
Link | 引用 | 返事
  
Sylph.Liltrouble said:
Phoenix.Degs said:
This whole month is supposed to be free... and its on the record, so if they billed you, they owe you that money back.. and if it bounced stuff within your checking account.. then they owe you for the fees there aswell... theres no way around it, if they dont acknowledge that fact... then you can sue them.

good luck .. i didnt get billed but id be calling SE support if it happened to me. and raising hell for that matter
Was on the phone with SE not once, but twice. Both times I was put on hold and promptly disconnected a few minutes later.

They aren't done packing their bags to flee to Honolulu yet, give them time.. o wait!!!
 Phoenix.Degs
Offline
サーバ: Phoenix
Game: FFXI
user: Degs
Posts: 2448
By Phoenix.Degs 2011-04-18 20:15:47
Link | 引用 | 返事
  
Odin.Sheelay said:
Sylph.Liltrouble said:
Phoenix.Degs said:
This whole month is supposed to be free... and its on the record, so if they billed you, they owe you that money back.. and if it bounced stuff within your checking account.. then they owe you for the fees there aswell... theres no way around it, if they dont acknowledge that fact... then you can sue them.

good luck .. i didnt get billed but id be calling SE support if it happened to me. and raising hell for that matter
Was on the phone with SE not once, but twice. Both times I was put on hold and promptly disconnected a few minutes later.

They aren't done packing their bags to flee to Honolulu yet, give them time.. o wait!!!
lols were had
 ararita
Offline
Posts: 113
By ararita 2011-04-18 20:49:20
Link | 引用 | 返事
  
Same happened to me and SE told me that I am being billed for March service..which I understand and this is why I am intentionally using a prepaid visa/mastercard...have been unfairly double billed in the past and when one of the accounts was hacked all banking info was exposed so for us prepaid is our safety net. When I asked customer service about billing for May I was told that those fees will be due in the upcoming registration maintenance.
Top Show Op
First Page 2 3
Log in to post.