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Canceled everything, still being charged.
サーバ: Ragnarok
Game: FFXI
Posts: 90
By Ragnarok.Deathshift 2011-04-11 20:59:40
Alright so basically, I quit around Septemberish because I got rid of my xbox. That being said, I canceled everything, Square Enix account and all, mainly because I didn't think FFXI would run on my laptop because it didn't work on the main computer.
It turns out I've been charged every month since September, tried to login but I can't because the Square Enix account was canceled. I can't seem to find a support on the PoL site, besides the one that takes me to square enix, that I can't use because the account was canceled.
I figured to try and install it on the laptop, which worked but can't login thanks to it being canceled.
If I'm still being charged for it after canceling the account is there some way to login? I can't use support since the account was canceled. I can't find anything on this to help.
Also inb4 the you didn't read the warnings trolls.
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Leviathan.Angelskiss
サーバ: Leviathan
Game: FFXI
Posts: 7227
By Leviathan.Angelskiss 2011-04-11 21:05:10
http://support.na.square-enix.com/contacttop.php?id=447&la=1
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Bismarck.Angellus
サーバ: Bismarck
Game: FFXI
Posts: 27
By Bismarck.Angellus 2011-04-11 21:07:35
here is a phone number to PoL info Center 858 790-7529
maybe that will work as well... Good luck
Carbuncle.Axle
サーバ: Carbuncle
Game: FFXI
Posts: 742
By Carbuncle.Axle 2011-04-11 22:10:38
Ragnarok.Deathshift said: Alright so basically, I quit around Septemberish because I got rid of my xbox. That being said, I canceled everything, Square Enix account and all, mainly because I didn't think FFXI would run on my laptop because it didn't work on the main computer.
It turns out I've been charged every month since September, tried to login but I can't because the Square Enix account was canceled. I can't seem to find a support on the PoL site, besides the one that takes me to square enix, that I can't use because the account was canceled.
I figured to try and install it on the laptop, which worked but can't login thanks to it being canceled.
If I'm still being charged for it after canceling the account is there some way to login? I can't use support since the account was canceled. I can't find anything on this to help.
Also inb4 the you didn't read the warnings trolls.
Didn't deactivate your content ids ?
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サーバ: Ragnarok
Game: FFXI
Posts: 90
By Ragnarok.Deathshift 2011-04-11 22:25:47
When I was going to cancel it, it said if I cancel the square enix account, everything linked to it would be unavailable. Which seems like it would cancel everything, I had already gotten rid of the xbox so I had no way to login to PoL and do that, the only thing I found on PoL/SE was that, so I did it.
Going to call tomorrow and see if they can reactivate it or at least stop the charges. :s
Bahamut.Jetackuu
サーバ: Bahamut
Game: FFXI
Posts: 9001
By Bahamut.Jetackuu 2011-04-11 22:55:02
you have to cancel content ids or the card that's on the account, only way to do it, or have them do it.
you doing it properly the first time would have been the better move
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サーバ: Ragnarok
Game: FFXI
Posts: 90
By Ragnarok.Deathshift 2011-04-11 23:36:38
Yeah, I'm not worried about the canceling anymore, since I did it wrong. If i'm going to be able to somehow reactivate the account and be able to play is what i'm going to try. Since it actually runs on the laptop and what not.
Bahamut.Jetackuu
サーバ: Bahamut
Game: FFXI
Posts: 9001
By Bahamut.Jetackuu 2011-04-12 00:08:03
probably should just look into recovering the SE account then, as the other information should still be entirely intact, or try to unlink it somehow but I doubt that can be done.
Leviathan.Draylo
サーバ: Leviathan
Game: FFXI
By Leviathan.Draylo 2011-04-12 00:08:25
サーバ: Ragnarok
Game: FFXI
Posts: 90
By Ragnarok.Deathshift 2011-04-12 00:13:54
I only quit because I got rid of an xbox, it never worked on vista on my main pc so I never bothered to try it on my laptop until now so hopefully, calling they'll be able to reset it or something.
サーバ: Fairy
Game: FFXI
Posts: 2742
By Fairy.Ghaleon 2011-04-12 00:26:07
on pc with windower = a whole new game (aka 10x better)
By Tyffanie 2011-04-12 04:40:11
Ragnarok.Deathshift said: I only quit because I got rid of an xbox, it never worked on vista on my main pc so I never bothered to try it on my laptop until now so hopefully, calling they'll be able to reset it or something.
you tried to use it without downloading the proper playonline install file from playonline.com didn't you?
By Kaerin 2011-04-12 04:57:32
If you're really quitting, just call your credit card company, and issue a chargeback for every month since december, and tell them you canceled the account and have no idea why it was still charging you. They will do it and SE will promptly ban you, but you will get your money back and the account will be off lol.
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サーバ: Ragnarok
Game: FFXI
Posts: 90
By Ragnarok.Deathshift 2011-04-12 11:55:55
Tyffanie said: Ragnarok.Deathshift said: I only quit because I got rid of an xbox, it never worked on vista on my main pc so I never bothered to try it on my laptop until now so hopefully, calling they'll be able to reset it or something.
you tried to use it without downloading the proper playonline install file from playonline.com didn't you?
No. When I tried it on the main computer, it was one of those buddy pass things to see if it would work, but it said it wouldn't run on the operating system. I downloaded it off of steam yesterday, and it works fine. I just need to see if I can get the account unlinked or reactivated :s
Bahamut.Jetackuu
サーバ: Bahamut
Game: FFXI
Posts: 9001
By Bahamut.Jetackuu 2011-04-12 13:27:21
eww steam...
Like I said (sorry was on girlfriend's computer) the playonline on the disc won't run on Vista/7 you need to download the install file from playonline.com
it's better than using steam, but since you have an extra set of codes, go ahead and make a second account and have some fun in the meantime.
Lakshmi.Jaerik
Administrator
サーバ: Lakshmi
Game: FFXI
Posts: 3834
By Lakshmi.Jaerik 2011-04-12 13:28:54
Leviathan.Draylo said: Nobody quits FFXI. 'cept everyone who made this site. >.>
Bahamut.Jetackuu
サーバ: Bahamut
Game: FFXI
Posts: 9001
By Bahamut.Jetackuu 2011-04-12 13:30:25
Lakshmi.Jaerik said: Leviathan.Draylo said: Nobody quits FFXI. 'cept everyone who made this site. >.> indeed, mind boggling
so much devotion to disappear, one of those love/hate things?
Lakshmi.Aurilius
サーバ: Lakshmi
Game: FFXI
Posts: 1726
By Lakshmi.Aurilius 2011-04-12 13:32:59
Lakshmi.Jaerik said: Leviathan.Draylo said: Nobody quits FFXI. 'cept everyone who made this site. >.>
Except by making this site you guys already have proven that FFXI has won. You quit it, but you didn't win. They never win.
Alexander.Varistor
サーバ: Alexander
Game: FFXI
Posts: 238
By Alexander.Varistor 2011-04-12 13:34:17
Lakshmi.Jaerik said: Leviathan.Draylo said: Nobody quits FFXI. 'cept everyone who made this site. >.>
ya, but they don't count :P
Fenrir.Mariane
サーバ: Fenrir
Game: FFXI
Posts: 1766
By Fenrir.Mariane 2011-04-12 17:24:23
Leviathan.Draylo said: Nobody quits FFXI. Sometimes FFXI "quits you". (And not necessarily in "mother Russia"...)
Bahamut.Jetackuu
サーバ: Bahamut
Game: FFXI
Posts: 9001
By Bahamut.Jetackuu 2011-04-12 23:30:59
Fenrir.Mariane said: Leviathan.Draylo said: Nobody quits FFXI. Sometimes FFXI "quits you". (And not necessarily in "mother Russia"...)
In Soviet Russia FFXI quits you...
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Alright so basically, I quit around Septemberish because I got rid of my xbox. That being said, I canceled everything, Square Enix account and all, mainly because I didn't think FFXI would run on my laptop because it didn't work on the main computer.
It turns out I've been charged every month since September, tried to login but I can't because the Square Enix account was canceled. I can't seem to find a support on the PoL site, besides the one that takes me to square enix, that I can't use because the account was canceled.
I figured to try and install it on the laptop, which worked but can't login thanks to it being canceled.
If I'm still being charged for it after canceling the account is there some way to login? I can't use support since the account was canceled. I can't find anything on this to help.
Also inb4 the you didn't read the warnings trolls.
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