So i changed my cc and now i perma banned. Started friday with lm-17 talked to support said i had to wait until monday so after 5 hours on the phone friday below is what i got from se
Please hold for the next available agent to assist you. To better assist you, please have the following information ready:PlayOnline ID,Full name on the account,Date of birth,PlayOnline registration code,First 4 and last 4 digits of the CC.
We apologize for the inconvenience, we are experiencing a high volume of contacts at this time. Feel free to visit our knowledge base again for additional assistance.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Agent Tiffany.
Agent Tiffany: Hello, David, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
David Hayslett: Hello and Good morning
Agent Tiffany: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
David Hayslett: I changed my cc to one that has funds on it and was lm-17, i was advised that I would need to report back today
David Hayslett: I also recieved an email if you need that i can post
Agent Tiffany: Unfortunately, your issue requires Tier 2 support. One moment please while I transfer you to our Tier 2 department and the next available representative will be with you shortly.
Agent Tiffany has left the session.
Please wait while we find an agent from the SEI Tier 2 OL department to assist you.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Agent Kim.
Agent Kim: Hello, David, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
David Hayslett: Hello and Good morning
Agent Kim: So you received an LM-17 on your account and you're not sure why?
David Hayslett: I changed my cc to one that has funds on it and was lm-17, i was advised that I would need to report back today
David Hayslett: I also recieved an email if you need that i can post
David Hayslett: I have only changed my cc that was it
Agent Kim: Okay. Let me verify your account and I'll check and see what's going on here.
Agent Kim: Please provide as much as you can, David.
Agent Kim: PlayOnline ID
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Registered Name
Phone Number
Date of Birth
Complete Home Address (Not email address)
David Hayslett: here is all information
David Hayslett: PlayOnline ID:
Full name on the account:
Date of birth:
PlayOnline registration code:
First 4 and last 4 digits of the CC:
Address: Previous 28269 CURRENT
Phone Number: PREVIOUS CURRENT
Email address:
State of Florida driver license:
DAVID LE
Agent Kim: Thank you, David. One moment please.
David Hayslett: State of Florida driver license:
Agent Kim: Just a few minutes. I am looking into your issue. Thank you for your patience.
David Hayslett: Thank you, the reason i added my driver license, i was asked to fax it
Agent Kim: When did you send in the fax, David?
David Hayslett: Friday
Agent Kim: Okay, one moment please.
Agent Kim: Ok, I am back. Thank you for holding.
David Hayslett: Welcome back
Agent Kim: We have received your fax, David. However, it has been determined by the department that handles the bans that the ban on the account will remain in place.
David Hayslett: I dont understand all i have done was change the cc to one that has funds on it
Agent Kim: I don't know what the details of what they determine are, but the decision was made that the fax will remain in place.
David Hayslett: can i file a ban complaint?
Agent Kim: Yes. What would be an email you can be contacted by, David?
David Hayslett:
Agent Kim: Thank you. I have filed the ban complaint for you. If the ban on the account is reversed, you will be contacted by email, but there is no estimated time.
David Hayslett: is there anything else i can do, i mean i know GM's can look over my account and they can see that i do good for the game reporting rmt's and bots
Agent Kim: Another option that you can consider is to write a letter to Mr. Micah Bravo. He is the account manager in charge of all NA accounts.
David Hayslett: i mean i feel that because of the breach they are singling me out, seriously all i did was change the cc to one that has funds on it
Agent Kim: Would you like Micah Bravo's information? He can only be contacted by normal postal mail.
David Hayslett: yes most certainly
Agent Kim: Okay, you want to address this to Micah Bravo. Our address is 999 N Sepulvda Blvd, 3rd Floor, El Segundo, CA 90245
Agent Kim: Are there any other issues I can assist you with right now, David?
David Hayslett: no thank you very much
David Hayslett: have a great day
Agent Kim: Thank you for visiting the SQUARE ENIX Support Center, David! Take care and hope to see you online!
Thank you for using our SQUARE ENIX Support Center chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.