Fairy.Keriam said:
Sent a support email to SE. Hopefully they'll get back to me soon. I was going to try their online chat and bug them a bit - but I couldn't find it on the PlayOnline website. I guess they no longer do that?
Regardless, this is bs. I signed up for a stupid Twitter account and participated in their stupid trivia for days until I won that. It's not my fault they can't figure out that a contest in which you rely on character names is not a good idea at the same time as a freaking server merge.
They have the online chat, I think it's just very hard to find. You need to have specific issues in order to have it as an option. Also I think certain browser safety measures prevent access to it too. Anyway, I thank you for looking into it, please get back with me. :<